Dispute resolution center provides the Dispute Resolution Center for users when conflicts occur. This service is offered only for users who use

If an issue arises wherein you wish to negotiate the return or release of a project, you have the option to file a dispute.

In all cases, we encourage users to resolve project issues or disputes between themselves rather than use this service. It is provided only in case when both the parties are unable to reach an agreement.

The main two scenarios of happening disputes are:

  1. When the freelancer completes their work and if the client doesn't pay the invoice, the freelancer can raise a dispute.
  2. When the freelancer fails to deliver the work, the client has the right to ask for a refund. If the freelancer denies it, the client can raise a dispute.

Once the dispute is raised, a notification mail will be sent to both the client and the freelancer. After raising the dispute, the admin will access the workspace of the client and freelancer. The admin will respond within 10 days of time.

The one who initiates to file a dispute will be charged £10 as a processing fee.